Storm Eleanor

Due to the current bad weather, UK Power Networks (UKPN) has advised us that we are likely to see high winds throughout this morning [Wednesday 3 January 2017].

The electricity network is built to be resilient but extreme weather can damage overhead power lines resulting in some customers losing their electricity supply.  Where this happens UKPN works to restore power as quickly and safely as possible. UKPN has organised for additional staff in its contact centre to help customers whose electricity supply might be affected by the predicted weather, and it has called up additional engineers to carry out repairs to overhead lines and poles as soon as the wind reduces to a speed at which it is safe to work.

Local residents will be able to find regular updates on its website and social media @UKPowerNetworks throughout this period.

Anyone experiencing a power cut should:

  • Call 105 to report power cuts and damage to the electricity network, or 0800 3163 105 (from a corded phone or mobile phone if you have no power)
  • Visit for the latest updates
  • Visit and type in your postcode to view its live power cut map
  • Tweet @ukpowernetworks to report a power cuts or to receive updates

UKPN advises people to stay clear of power lines and report damaged power lines immediately by calling 105 free from either a landline or a mobile phone. If they see electricity lines that are down or causing significant risk to the public they should call 999.

UKPN provides extra help to customers on its Priority Service Register during a power cut.  Households with older or disabled people, those with children under five, or where someone uses medical or mobility equipment that requires electricity as well as other reasons can join the register.  You can find out more information about its Priority Service on its website:

If you would like to share information about preparing for the storm or the priority service register on social media you might like to use the following:

@UKPowerNetworks has extra staff on hand 24/7 to deal with the impact of #stormEleanor

Call 105 to report a power cut and visit for the latest updates

Do you, or someone you know, need extra support during a power cut?

@UKPowerNetworks provides free services to vulnerable customers. Visit for more information #stormEleanor

We hope you find this information useful. Please do feel free to share it with your family and friends.